I like that BJs allows coupons. But, they need to better educate their staff on their coupon policy as I have repeatedly had the same problem (maybe I should just bookmark the page on my phone).
The policy states, in part:
“When purchasing a multi-pack of “individual for sale” packaged items, which is a set of items that could be sold individually (each item has a barcode) shrink-wrapped and sold together, shoppers can use multiple manufacturer’s coupons (up to 5), and ONE BJ’s coupon on a single selling unit. The total value of the coupons cannot exceed the total retail value of the item.
Examples of a multipack:
Three-pack of toothpaste
Two-pack of salad dressing
Three-pack of taco kits
Examples of products that are NOT a multipack:
Box of cereal that contains two bags (the bags cannot be sold individually)
Case of water
Case of soda
Case of juice
Case of motor oil
Members may also use one BJ’s coupon and one manufacturer’s coupon on a single item.”
So, when I buy Coke flats, Cheerios, diapers, etc they are not multipacks. But, if I buy a pack of cans of mandarin oranges or Campbell’s soup, or (my personal pet peeve) sunscreen, I should be able to use one BJs coupon plus as many manufacturer’s coupons as match the number of items in the multi-pack.
Like I said, sunscreen is my pet peeve in this department. Every year there is a BJs coupon for Coppertone. Every year there are $1 off one Coppertone product manufacturer coupons. Because BJs sells them as three shrink wrapped together, I should be able to use the BJs coupon plus three of the manufacturers coupons. I have never succeeded in doing this without a fuss from the cashier who eventually relents and agrees to let me use them “just this once” because they’re only supposed to accept one manufacturer coupon.
But, a new coupon culprit raised its ugly head this past week. Yes, this is the same picture from Monday.
As you can see, there are four bags of chips/popcorn. This is because I had two copies of the $2.50 Frito Lay coupon shown below. (Note – A Pick and Pack bundle is two bags of chips.)
This time, I was first told I couldn’t use it because you had to buy both the chips and the dip (he was pointing to the “and” between “Pick” and “Pack.” When I explained that “Pick and Pack” was the term for the bag containing two bags of chips and that it very clearly said “OR” before “Dips” I was told that the coupon was printed in error and wasn’t being accepted. They would have a sign up soon. Well, this was two weeks after the coupon went into effect – no sign. And, I got the above from the corporate website today, which obviously hasn’t been updated.
So, while I agree that it may be an error (because that is a lot off), with no sign and no removal of the coupon from their own website, they need to accept them. They did, very reluctantly and with much too much complaining on their behalf, hence the rant here.